FAQs

When will I receive my ring?

Our standard delivery schedule is 6-8 weeks of production from the date of ordering.

Can I make a change to my order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact us

What is the order cancellation policy?

All orders that are cancelled more than 3 business days (72 hours) after initial order placement will be subject to a manufacturing fee. 

How do I change my shipping address?

You can change your shipping address by contacting us. 

How will my ring ship? 

All rings shipping to a residential or business address will be shipped via FedEx. All rings shipping to a PO Box or General Delivery will be shipped via the U.S. Postal Service (USPS). 

My ring just arrived, but the size isn't quite right. Can I get it adjusted?

Since temperature and exercise often affect the size of your finger, we recommend that you wear your ring at least two (2) weeks before you consider a change in the size of the ring.  Your ring may feel strange at first - that is normal.  Within two (2) weeks, it should feel as comfortable.  If you find it doesn't fit quite right, contact us

Do I have warranty on my ring?

Yes, please review the warranty information. 

Does the Herff Jones Warranty cover loss or theft?

The Warranty does not cover the loss or theft of a Herff Jones ring. 

What is the return policy ?

Custom-made products are not returnable.

Why do you charge tax online?

All orders are subject to state and city tax as required by law due to our Company's business presence in all 50 U.S. states based on your shipping address. 

Care and Cleaning of your ring:

Your ring has been carefully sized. Since temperature and exercise often affect the size of your finger, we recommend that you wear your ring at least two (2) weeks before you consider a change in the size of the ring. Your ring may feel strange at first - that is normal. Within two (2) weeks, however, it should feel as comfortable as your favorite apparel. Even the purest of gold or silver jewelry will tarnish or discolor if subjected to harsh cleaning materials, acids, or alkaline. Your ring will return to its original luster if polished with a good silver cleaner or washed with a mild soap or toothpaste. Finish by buffing with a soft cloth.

  • To preserve the beauty and luster of your ring, clean it with a mild detergent in lukewarm water and then rinse. Dry with a soft cloth. Do not use any brush, sharp instruments or rough cloths for cleaning.
  • To protect your ring from permanent damage, avoid any contact with mercury or harsh acids. It will be permanently discolored. Be sure to remove your ring before coming into contact with these harmful chemicals.
  • To safeguard against breakage or nicks, always remove your ring before engaging in sports or heavy labor. Quality gemstones and precious metals cannot withstand activities of this nature. Treat your ring as you would any fine jewelry. But remember, when you remove your ring, store it carefully and do not leave it unprotected.

Some persons may have a reaction, between the oils in the skin and jewelry, which results in a black colored smudge on their skin. This condition can generally be avoided by cleaning the jewelry more frequently as described above.

For any other questions, please contact us.